We want you to fall in love with your Callyah pieces, so if you’re not 100% happy with your purchase you can return it for a store credit within 30 days of purchase.  

Please email us support@callyah.com 

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RETURNS POLICY

Items may be returned within 30 days from the date of purchase, for an exchange or store credit. Items must be unworn, in their original condition (with tags attached), and with proof of purchase to be eligible for return. Once you return is approved, we will need to receive your parcel within 14 days for your credit to be processed.

Callyah does not cover the cost of return postage. Unless an error has occurred at the fault of Callyah, you will not be asked to pay the return postage fee when lodging your return. We recommend purchasing tracked postage so you can trace your return; Callyah does not assume responsibility for lost parcels.

Earrings are not able to be returned for hygiene reasons. Items purchased on sale, promotional items, free gifts, are not eligible to be returned.

We do not offer refunds unless the item is deemed faulty due to the manufacturing process. Under consumer law, ‘Callyah’ reserves the right to assess and determine fault within a product prior to processing a refund.

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EXCLUSIONS

The below items are not able to be returned. Under consumer law a return will be accepted if a good is deemed faulty due to the manufacturing process.- Earrings (not able to be returned due to hygiene reasons)

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STORE CREDIT

Store credits work the same as a gift card! You will receive your credit note to the email used to complete the original purchase. Your unique credit note number can be used online or in store. Store credits have an expiry of 1 year!

For online use, you need to enter the credit note number in the ‘gift card or discount code’ section at checkout.

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Thank you for choosing Callyah.

We truly appreciate your trust in Callyah and hope you love your new jewellery as much as we loved curating it for you.